Conversation-as-a-Service: the big challenge and big opportunity of algorithmic knowledge
To combat the accelerating speed of change, there is a growing need for a step change that leads to more productive and smarter humans. The barrier to this transition is knowledge needed by humans, whether customers or employees, to make...
Conversation-as-a-Service: decision distortions and deceptions
The shift towards specialist chatbots has highlighted how organisations are vulnerable to decision distortions and deceptions, with the way their people work deep within the organisation.
This vulnerability relates to inherent weaknesses within repetitive tasks, which are reliant upon individuals making...
Conversation-as-a-Service: knowledge economies of scale
Conversation-as-a-Service enables an individual to benefit from contextual knowledge expressed directly to them. The individual controls the dialogue through the options they select, which can be enriched, if needed, through contextual explanations in the form of further dialogue, pictures and...
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